Blog
Expert insights on live chat, customer engagement, AI agents, and growing your business with conversational support.
Live Chat Pricing: How Much It Really Costs (and Which Model Scales)
Live chat pricing looks simple until you compare per-seat plans, flat pricing, usage-based billing, and AI add-ons side by side. This guide breaks down what live chat really costs at 1, 5, and 20 seats, and shows how to evaluate total cost of ownership so you can choose a pricing model that actually scales.
Pre-Chat Forms: What to Ask, When to Ask It, and How to Keep Conversions High
A well-designed pre-chat form can improve lead quality, speed up routing, and give agents the context they need before a conversation starts. The key is asking for the right information at the right moment so you capture value without adding unnecessary friction.
Live Chat Scripts: 30 Templates for Sales and Support (with Personalisation Tips)
The best live chat scripts help teams reply faster, stay consistent, and still sound human. This guide shares 30 practical templates for sales and support, plus personalisation tips, trigger-based message ideas, and a simple process to keep your script library up to date.
Secure Your Chat Widget: Restrict It to Approved Domains (with Wildcards)
A chat widget should not be installable anywhere on the web without controls. This guide explains how to restrict chat widget domain access using exact matches, wildcard patterns, verification checks, and an operational response plan so your team can detect and stop unauthorized embeds quickly.
Proactive Live Chat Playbook: Timing, Triggers, and What to Say
Proactive live chat can lift conversions, reduce support friction, and help teams engage the right visitors at the right moment. This playbook shows how to design triggers, write better messages, route conversations intelligently, and measure results without turning chat into an intrusive popup.
CSAT for Live Chat: How to Measure Quality Without Annoying Customers
CSAT for live chat can help you improve service quality, coach agents, and increase conversions, but only if you measure it the right way. This guide explains when to send a post-chat survey, how to design a low-friction CSAT scale, how to break down reporting by agent, topic, and page, and how to turn chat feedback into operational improvements.
Best Live Chat Software for Startups (2026): A Practical Shortlist
Choosing live chat software for startups is not just about adding a widget to your site. The right tool should help a lean team qualify leads, answer support questions quickly, and start real conversations without creating a pricing or operational mess. This guide compares the best options for 2026, explains the tradeoffs, and gives you a practical activation checklist to get your first conversation in 30 minutes.
Proactive Chat Triggers: 15 Ideas That Increase Conversions Without Being Spammy
Proactive chat triggers can turn more website visitors into leads, sales, and support conversations, but only when they are timely, relevant, and controlled. This guide covers 15 practical trigger ideas, how to avoid annoying popups, and how to measure what actually drives conversions.
Skills-Based Routing for Live Chat: A Practical Guide (Not Just Definitions)
Skills-based routing can improve first-contact resolution, reduce transfers, and get customers to the right agent faster, but only if the routing model is designed well. This practical guide explains how to define skill tags, capture the right routing data, build fallback rules, and create reporting loops that keep conversation assignment accurate over time.
Tawk.to Alternatives: When "Free" Stops Being the Best Deal
Free live chat can be a smart starting point, but it often becomes expensive in less obvious ways once your team needs better branding, routing, reporting, and control. This guide compares the best tawk.to alternatives, explains where free tools hit their limits, and gives you a practical checklist for deciding when to switch.
How to Add Live Chat to Your Website (Copy/Paste, No Drama)
Adding live chat to your website should be simple, but small setup mistakes can break the experience or create security issues. This guide shows you exactly how to add a live chat widget, verify it is working, set allowed domains, and launch with confidence.
Ready to convert more visitors?
Join growth teams using Chattsy to turn website traffic into revenue.
Free plan forever · No credit card required