Everything you need to convert more visitors
From proactive campaigns to AI-powered qualification - Chattsy gives your team the tools to turn every visitor into a customer.
Inbox & Messaging
One place for every revenue conversation. Nothing slips through.
Shared Inbox
Unified inbox for your entire team with real-time updates, assignment tracking, and conversation history.
Full-Text Search
Find any message, note, or tag across all conversations instantly with full-text search.
Tags & Notes
Organize conversations with custom tags and internal notes visible only to your team.
Canned Replies
Save and reuse common responses. Insert with a shortcut, personalize on the fly.
Read Receipts
Know exactly when visitors read your messages. No more guessing.
Transfer History
Full timeline of every transfer, assignment, and status change for complete audit trails.
Agent Status
See who is online, busy, or away. Manage availability across your team in real time.
Conversation Timeline
Visual timeline of every event - messages, transfers, notes, status changes - in one view.
Automation & Campaigns
Engage visitors before they leave. Recover intent at scale.
9 Campaign Triggers
Trigger messages based on page URL, time on page, scroll depth, exit intent, and more.
Frequency Dedup
Smart frequency capping prevents visitors from seeing the same campaign twice.
Auto-Close Inactive
Automatically close conversations after configurable inactivity - keep your queue clean.
Auto Re-assign
Two-stage reassignment: no-pickup and no-reply, each with independent timers.
Business Hours
Define operating hours per widget. Show offline forms outside business hours automatically.
Offline Forms
Capture visitor details when no agents are available. Never lose a lead.
Pre-Chat Forms
7 field types - name, email, phone, dropdown, checkbox, text, and more - fully configurable.
AI Assist & Agents
Qualify leads 24/7. Hand off to humans when it matters.
Multi-Provider LLM
Connect OpenAI, Anthropic, or any compatible provider. Switch models without code changes.
Knowledge Base
Upload docs, FAQs, and articles. AI agents search your knowledge base to answer visitor questions.
6 AI Tools
AI agents can search knowledge, check business hours, collect info, transfer to human, and more.
Reply Suggestions
AI suggests responses based on conversation context. One click to insert and personalize.
Summary & Sentiment
Instant conversation summaries, sentiment analysis, and intent detection for every chat.
Autonomous Agents
Deploy AI agents that handle routine inquiries 24/7 with automatic handoff to humans when needed.
Test Chat
Test your AI agent configuration in a sandbox before deploying to production.
Automatic Handoff
AI detects when a conversation needs human attention and seamlessly transfers to an available agent.
Reporting & Analytics
See what converts. Optimize what matters.
SLA Metrics
Track first-response time, resolution time, and SLA compliance across your team.
Agent Performance
Per-agent metrics: conversations handled, response times, CSAT scores, and availability.
CSAT Surveys
1-5 star ratings with optional comments. Triggered automatically after conversation close.
Live Traffic Monitor
See who is on your site right now - their page, browser, location, and conversation status.
Peak Hours Analysis
Identify your busiest hours and plan staffing accordingly with historical traffic data.
CSV Export
Export any report as CSV for further analysis in your preferred spreadsheet or BI tool.
Security & Compliance
Enterprise-grade security. No compromises.
43 Granular Permissions
Fine-grained access control with per-member overrides. Grant or revoke any permission individually.
MFA & Google OAuth
Two-factor authentication and Google OAuth for secure, passwordless sign-in.
Domain Allowlists
Restrict widget loading to approved domains with wildcard support (e.g., *.example.com).
Rate Limiting
Built-in rate limiting on all endpoints to prevent abuse and ensure service stability.
PII Masking
Automatically mask sensitive data in conversations - emails, phone numbers, credit cards.
Audit Logs
Complete audit trail of every action - who did what, when, and from where.
Data Retention
Configurable retention policies. Automatically purge old data to meet compliance requirements.
Integrations
Connect Chattsy with your existing stack.
Webhooks
Send real-time event notifications to any endpoint. Trigger workflows in your existing tools.
HubSpot
Sync conversations and contacts with HubSpot CRM automatically.
Google Analytics 4
Track widget interactions and conversation events as GA4 custom events.
Public API
Full REST API with API keys for custom integrations, data export, and automation.
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