1. Trial Period

Every new Chattsy account starts with a 7-day free trial on the Enterprise plan. During the trial, you have full access to all features — no credit card required.

At the end of the trial, your account automatically downgrades to the Free plan unless you subscribe to a paid plan. No charges are incurred during the trial period.

2. Cancellation

You can cancel your subscription at any time from your billing settings within the Chattsy dashboard. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You continue to have full access to all paid features during this time.
• At the end of the period, your organization is downgraded to the Free plan.
• You can resume your subscription at any time before the period ends.

3. Refund Eligibility

We offer refunds under the following circumstances:

• Accidental charge — If you were charged after cancelling your subscription due to a processing error.
• Service unavailability — If the Service was materially unavailable for an extended period during your billing cycle and we failed to meet our uptime commitment.
• Duplicate payment — If you were charged twice for the same billing period.

Refunds are generally not provided for:

• Change of mind after subscribing to a paid plan.
• Failure to cancel before the renewal date.
• Unused portions of a billing period after voluntary cancellation.
• Downgrade from a higher-tier plan mid-cycle (you retain access until the period ends).

4. How to Request a Refund

To request a refund, email us at [email protected] with the following information:

• Your account email address.
• The organization name associated with the charge.
• The amount and date of the charge.
• The reason for your refund request.

5. Processing Time

We review all refund requests within 5 business days. If approved, the refund will be processed to your original payment method within 7–10 business days, depending on your payment provider.

6. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees or professional services (if applicable).
• Add-on purchases that have already been consumed (e.g., additional storage used).
• Charges related to account misuse or Terms & Conditions violations.

7. Contact

If you have questions about this Refund Policy or need help with a billing issue, please contact us at [email protected].